Getting a transcription services provider is a great avenue of promoting accurate transcripts for a range of organizations such as law firms and medical and educational institutions. Although there may be a number of transcription providers in the market, you should opt for the one that fosters quality above anything else.
Before you set your eyes on a provider, take note of these tips to ensure that you get the best out of your investment.
Easy to Reach
As a customer, it’s vital that doing business with a company is an easy experience. We live in an era where almost everything is about convenience, and if the service provider you’re working with does not give you that, you should look for one that can. Make sure that your selected vendor has a website and that it offers e-mail support or provides its contact number(s)—these are factors that may indicate their legitimacy.
At Par with Your Industry’s Expertise
When a transcription services provider is an expert, it will save you three things: time, effort, and money. But how will you know if your chosen provider is an expert? One, if they are trusted by many clients and, two, if they have been around for at least a decade.
Now, if the vendor serves multiple industries, ensure that it has extensive knowledge when it comes to specific nuances and jargons for your industry.
Confidentiality & Security
Often, the contents of your materials involve research, products, services, inventions, designs, finances, and many other sensitive data. As a client, you cannot afford to lose or share these kinds of information. The indubitable role of your transcription services provider is to protect such information at all costs and guarantee the secure delivery of transcripts.
Make it a protocol to always assess the confidentiality agreement with care. Conducting a background check on your chosen provider won’t hurt, too.
You need someone who can effectively manage your files. Thus, you need to hire a professional transcription services provider that will set the guidelines and the timeline for you. Take note of the timeframe (from file sharing down to its return) you have agreed on. Find out their policies regarding emergency orders and the process for such orders. The turnaround of a transcription may cost you precious time if it is not followed thoroughly.
Another thing that you have to look for in a provider is their ability to handle a changing environment and how they deal with changes. Some days may require a painstaking workload while other days may be sluggish. Whatever the case is, your potential transcriber must be responsible for how they scale their staff. They should be able to provide you with an idea of how they would manage issues, should they arise.
Hiring a professional transcription services provider can save you money and give you quality output, but see to it that you filter all your options before choosing one.